Refund and Cancellation Policy

This policy explains how refunds and cancellations work at Mark Mutter, SAA opt-in Teacher Location Service; teacher is publicly listed as interested in adding students. Search ZIP 43446. Member since 1993 ("Mark Mutter"). It is part of our Terms of Service. Our goal is to be clear and fair so there are no surprises. If something does not seem right, email mmutter@smaofmichigan.org and we will work with you.

The short version

• Fees are generally non-refundable.
• Refunds, when we grant them, are at our discretion and require a request.
• Cancel private lessons 12+ hours ahead to avoid the fee.
• Studio balance, gift cards, points, and rewards have no cash value and are non-refundable.

Private lessons: cancel, reschedule, late-cancel, and no-show

• Cancel 12 or more hours ahead. The lesson fee is voided (no charge).
• Cancel within 12 hours, or no-show. The full lesson fee stays on your weekly tab. This covers the coach's reserved time.
• Rescheduling. You can reschedule a private lesson as many times as you need, at no charge, as long as the lesson is more than 12 hours away. The existing charge moves with the lesson, so you are never charged again for moving it. For last-minute changes inside the window, call the studio and we will do our best.

Group classes and drop-ins

A la carte drop-ins are charged when you attend. If we cancel a class and cannot offer a reasonable substitute, we will credit or refund a paid drop-in.

Events, packages, and store purchases

Event tickets, packages, and store items are generally non-refundable once purchased. If we cancel a paid event and cannot offer a substitute, we will credit or refund your ticket. Package and installment terms are shown before you buy.

Studio balance (prepaid credit)

Prepaid studio balance is not refundable and has no cash value. It is meant to be used toward studio services and purchases and cannot be redeemed for or converted to cash. Any remaining balance stays available as your credit for studio use.

Gift cards, points, and rewards

Gift cards are non-refundable and are redeemable for studio services up to the amount paid, with no cash value except where the law requires otherwise. Points, rewards, cosmetics, and other virtual items are promotional, have no monetary or cash value, are not transferable or redeemable for cash, and may be changed, expired, recalculated, or removed by the studio.

How to request a refund

Refunds, when granted, are at the studio's discretion. To ask for one, email mmutter@smaofmichigan.org with your name, the charge or date, and the reason. If we approve a refund, the customer covers any payment-processing or refund fees, and we return the remaining amount to your original payment method. Approved refunds are typically processed within a reasonable time after review.

Contact us

Questions about refunds or cancellations? Email mmutter@smaofmichigan.org.